Terms of Service

Draft terms for the closed beta. This page requires review by a qualified solicitor before public launch - it is not yet final legal copy.

1. Who these terms apply to

These terms are between you (the parent or guardian who creates a BrightEleven account) and BrightEleven. Children do not hold their own account - a child profile is created and managed by the parent, who consents to its creation and remains responsible for it.

2. Plans and billing

BrightEleven offers two plans, both including up to 3 child profiles:

• Annual - £99/year, auto-renewing each year unless cancelled. A reminder email is sent before each renewal charge.
• Monthly - £9.99/month with a 12-month minimum term. By choosing monthly billing you commit to 12 monthly payments. Cancelling before the 12th payment stops future billing at the end of that 12-month term, not immediately - you will not be charged again after cancellation, but payments already due within the term remain payable.

All prices shown include VAT.

3. Free trial

New accounts include a 7-day free trial with no card required. Trial content is a fixed practice pool, identical across all trial accounts. At the end of the trial, your dashboard remains visible on a read-only basis until you subscribe.

4. Your right to cancel (cooling-off period)

As a UK consumer, you have a statutory 14-day cooling-off period from the date of any purchase, during which you may cancel for a full refund. Outside of this period, self-serve cancellation is available at any time from your billing page and takes effect as described in Section 2.

5. Acceptable use

Accounts are for personal, family use. You agree not to attempt to circumvent trial or content restrictions, share login credentials outside your household, or use the service in any way that could harm other users or the platform.

6. Content accuracy

We aim for every practice question to be accurate and age-appropriate, and every question is reviewed before publication. If you spot an error, please report it - we treat content accuracy seriously and will correct or remove flagged questions.

7. Changes to these terms

We may update these terms from time to time. Material changes that affect your existing subscription will be notified by email in advance.

8. Contact

Questions about these terms can be sent to the support address shown in your account settings.